Smart Missed Call Alert
“As more and more were turning off the voicemail feature, we were losing out on call completion rates and getting a hit on our revenues. CloudTern developed a missed call alert solution that helped us to improve call completion rates and increase revenues. “
Project Manager (IT)
The core business service and revenue source of the company are calls and data services. However, today’s customers are not using voicemails anymore and turning that feature off.
As such, call completion rates kept decreasing and in turn, the company was experiencing a negative impact on its revenues. Moreover, it was also causing an impact on the overall customer experience.
The company was looking for a solution to address this challenge.
CloudTern came up with a ‘Missed Call Alert’ solution to handle call completion issues. This feature compensates for the voicemail issue by alerting the subscribers about phone calls they missed out.
When a customer who doesn’t have an active voicemail feature receives a phone call and is not able to answer it, the operator redirects this call to the ‘missed call alert’ solution.
The solution then explains to the caller the reason for the unanswered call (network busy, no signal etc.). In addition, the MCA solution sends an instant SMS alert to the customer about the missed call.