While the world is getting digitized in diverse domains, why not business processes? How about transforming any manual or semi-automated business processes into digitized and automated services? Why do so? Across diverse businesses, services typically encompass customer interactions, order processing, supply chain management, and internal workflows. By migrating these processes to digital platforms, organizations gain numerous advantages, including heightened efficiency, fewer errors, enhanced data accuracy, and elevated customer satisfaction.
While a variety of BPM tools exist such as IBM Business Process Manager, Appian, Bizagi, Pega, Camunda, Nintex, Bonita, TIBCO BPM, Oracle BPM Suite, and K2, they offer a streamlined approach to modeling, automating, executing, and monitoring business processes in various sectors. These tools provide a visual representation of processes, allowing stakeholders to collaboratively design and optimize. When it comes to converting traditional processes into digital services, BPM tools prove invaluable. The process to streamline businesses remains consistent with following steps
Process Modeling and Design: BPM tools visually define map processes aiding in spotting inefficiencies. Graphical representation fosters collaboration and communication, enhancing stakeholder understanding.
Automation and Integration: BPM tools integrate diverse systems for end-to-end digital services spanning departments and technologies, while automating manual tasks, boosting speed and consistency minimizing errors.
Data-Driven Insights: BPM tools offer analytics and reporting. Monitoring digital services provides data on performance, bottlenecks, and interactions, enabling informed decisions and improved efficiency, satisfying customers.
Flexibility and Agility: BPM tools foster agility by enabling process modeling, testing, and adjustments. This flexibility aids smooth transitions and optimizations, vital in evolving business environments.
Enhanced Customer Experience: Digitalization enhances customer experiences. Converting processes like orders and support to digital offers quick responses, self-service, personalization, elevating satisfaction and loyalty.
Compliance and Governance: BPM tools enable compliance integration in digital services, embedding regulations, security, and approvals. This guarantees adherence to industry standards and organizational policies during process design.
Key Features Signifying the BPM Tools
Lucidchart: Lucidchart is a visual workspace that bridges the communication gap between business and IT teams in BPM by enabling collaborative process modeling and diagramming.
UML (Uniform Modeling Language): UML is a standardized language for visualizing, designing, and documenting software systems. It’s integral in BPM for precise process representation and analysis.
Flowchart Symbols: Flowcharts use symbols and notations to illustrate processes, aiding in BPM by visually conveying steps, decisions, and workflows.
Data Flow and Control Flow: In BPM, data flow and control flow diagrams depict how data moves and how processes are controlled, enhancing clarity in process understanding.
Data Mining: Data mining techniques within BPM uncover insights from process data, enabling data-driven decisions and continuous improvement.
Business Process Analysis: BPM analyzes existing processes to enhance efficiency or governance. It identifies bottlenecks and inefficiencies, enabling informed process enhancements.
Hyper Automation: Hyper Automation, a BPM approach, combines AI, RPA, and other tools to automate complex processes, boosting efficiency and reducing manual effort.
Six Sigma: Six Sigma methodologies, applied in BPM, streamline processes, minimize defects, and enhance overall process quality, aligning with BPM’s efficiency goals.
Application of BPM Tool in Healthcare Industry
In the healthcare industry, the application of BPM tools holds immense potential to revolutionize business operations, streamline patient care processes, and enhance overall efficiency.
Enhancing Patient Journey:
BPM tools enable healthcare providers to map out and optimize patient journeys, from appointment scheduling to discharge. By visualizing the entire process, identifying bottlenecks, and automating routine tasks, hospitals and clinics can improve patient experience, reduce waiting times, and ensure timely care delivery.
Claim and Billing Management:
Efficient claim processing and billing are paramount for healthcare businesses. BPM tools can automate the end-to-end claim process, from submission to reimbursement, minimizing errors, accelerating claims processing, and ensuring accurate billing, which in turn leads to improved revenue cycle management.
Supply Chain Optimization:
In healthcare, an optimized supply chain is crucial for maintaining inventory levels of medications, medical devices, and equipment. BPM tools streamline procurement, tracking, and distribution processes, preventing shortages, reducing costs, and ensuring essential supplies are readily available.
Patient Onboarding and Engagement:
BPM tools can facilitate seamless patient onboarding, enabling electronic consent forms, electronic health record (EHR) integration, and personalized treatment plans. This enhances patient engagement and enables remote monitoring, fostering a patient-centric approach.
As telemedicine gains traction, BPM tools can streamline virtual consultations, appointment scheduling, and prescription issuance. Integration with telehealth platforms ensures efficient communication between healthcare professionals and patients.
Risk Management and Patient Safety:
Identifying and mitigating risks is vital in healthcare. BPM tools enable healthcare businesses to assess risks, implement preventive measures, and track incidents. This proactive approach enhances patient safety and reduces medical errors.
Integrating BPM tools in healthcare enhances operations, betters patient results, and cuts expenses. Automation, compliance, and collaboration enable agile navigation through the intricate healthcare ecosystem.
The Covid-19 pandemic that forced a sudden lockdown across the globe expedited the digitalization of business operations and remote networks. This trend resulted in search for qualified IT professionals and the best technologies and services. While the dearth of qualified IT professionals posed a big challenge, dynamically changing technologies forced organizations to frequently update/change skillset and toolstack requirements. After going through the tedious hiring process that is burdened with insurance, labour laws and other perks, you don’t want to see a change in the technology that requires a different set of skills. This is where managed services come to the rescue.
Managed services is about outsourcing regular business operations to a 3rd party that has competence, skilled professionals and the right tool stack in a specific vertical. With access to a dedicated IT team 24/7, organizations can seamless perform business core operations without worrying about technical issues.
While every IT-related service can be outsourced, the most common managed services include managed software services, managed cloud services, managed network services etc.
Managed Cloud Infrastructure
Adapting cloud-native platforms is a key IT trend in 2022. Modern cloud-native architectures comprise container clusters deployed at rapid speeds. With dynamically changing infrastructure configurations, it is a challenge for administrators to keep a tab on change management. Infrastructure as Code (IaC) is a popular technology trend that is gaining momentum in 2022. Using IaC tools such as Terraform and CloudFormation, organisations can define infrastructure as code and thereby convert infrastructure into software. As such, software development best practices can be applied to infrastructure as well. With IaC and automation, organizations can seamlessly deploy and manage infrastructure resource provisioning. While all this looks good on paper, it requires expert knowledge to leverage this trend. MSPs possess these capabilities to keep you ahead of the competition.
Managed Network Services Leveraging 5G Technology
5G technology is becoming mainstream in 2022. The 5G technology enables organizations to virtualize software-defined networks and run them on commodity hardware. Each network function can be virtualized and packaged into a container As such, organizations can develop services as network functions and package them into containers. Container clusters are managed by container orchestration tools such as Kubernetes. Instead of investing heavily in infrastructure and IT professionals, organizations can outsource telecommunication services to an MSP to save costs while significantly improving operational efficiencies.
Leveraging IoT Networks
The rapidly evolving IoT technology boosted by the cloud, AI and 5G advancements provides a great opportunity for telecoms to create and manage IoT networks accommodating thousands of devices that communicate with higher speeds, lower latencies and are energy efficient. As telecoms possess the required infrastructure, they can easily leverage the 5G network capabilities. As 5G is still in the nascent stage and there are limited options in the form of customizing public IoT cloud or building an IoT platform from scratch, not many organizations have the required expertise and skillsets to optimize this technology. This is where MSPs can take over.
Managed Software Services
Software as a Service (SaaS) is a popular deployment model of cloud services where the software is hosted by the provider and delivered to the client over the Internet via a pay-per-use subscription model. Despite SaaS is an easy to use model, organizations use hundreds of tools and services that lack centralized management. Security and network configurations should be taken care of. Managed software services take this service to the next level by adding hardware and networking support. As such, organizations enjoy higher scalability, stability, predictability and security while optimizing cloud costs. For organizations that develop custom software, MSPs help you throughout the software application lifecycle.
The Bottom Line
Managed service providers bring a large plate of benefits to the table. Firstly, MSPs eliminate the need to install, configure and manage robust infrastructure containing a lot of moving parts. By placing the infrastructure responsibilities on the MSP, you can save huge costs as well as precious time. Secondly, MSPs offer the best tool stack that is always updated. As such, you can work with world-class technologies and compete with large enterprises without shelling out huge money.