How Ansera AI Transformed Search into a Revenue Engine
Industry
B2B SaaS
Project
Smart Website Search & Answer Engine Integration
Client
US based
Our Role
AI Implementation & Customization
Technologies
Python, FastAPI, React, Mistral LLMs
Working with CloudTern felt like an extension of our own team. The collaboration was smooth, professional, and highly effective throughout the product development process.
Mark Reynolds
Director of Product
Challenge
Outdated Search Tools: Static keyword search couldn’t keep up with user intent—resulting in high bounce rates and poor engagement.
Rigid Chatbots: Rule-based bots delivered robotic answers and struggled with real-world, multi-layered questions.
Missed Lead Opportunities: Visitors weren’t finding the right information quickly, causing session drop-offs and missed conversions.
Solution
Conversational AI, Seamlessly Embedded: Integrated a ChatGPT-style interface that naturally handles complex, vague, or multi-part queries.
Smart Answers From Real Content:: Connected Ansera to internal documents, product pages, blogs, and FAQs to deliver accurate, context-rich answers.
One-Click Integration with Branding Control: Offered instant WordPress setup and flexible UI theming to match their website’s tone and look.
Enterprise-Ready from Day One: Included role-based access, data privacy settings, and flexible deployment for full security compliance.
Key Benefits
Instant, Accurate Answers
Delivered fast, accurate responses from content and continuously learned from real user interactions to enhance future answer quality.
+40% Increase in Website Engagement
Encouraged deeper content exploration and longer sessions through intelligent, contextual Q&A.
+30% Reduction in Support Load
Reduced repetitive support queries, allowing agents to focus on more complex issues.
+25% Increase in Conversions
Drove faster decisions by offering clear, context-aware answers that built user confidence and trust.
