VoIP Network Assessment & SIP Monitoring
Industry
Telecom
Project
Reply Sidekick
Client
ReplyCloud
Our Role
Embedded Software Development - IoT
Technologies
C, Linux Networking Protocols, Openwrt, Lua, Embedded Tools
" Collaborating with CloudTern on numerous portal and API projects, we readily entrusted them with developing our Reply Sidekick device for VoIP Network Assessment. Their performance was commendable. "
John Galgay
Prinicipal-Technology
Company Overview
ReplyCloud excels as a premier supplier of tailored network monitoring solutions, specializing in VOIP Monitoring, headquartered in Texas, USA. Reply Sidekick is their top notch service tool which is a plugin for voice service providers. It analyzes local networks and identifies issues and continues to monitor IP phones. Enhancing network visibility, ReplyCloud’s Service Assurance Platform utilizes real-time tools for proactive alerts and reporting. Notably, their VOIP Network Assessment service prevents issues, ensuring organizations achieve a seamless VOIP network setup.
The Challenge
To develop an embedded IoT system for local network monitoring, analyzing network metrics, and evaluating SIP phone quality. Utilize sensors to collect data, process it using embedded systems, and send outcomes to a central server. Employ tailored software for comprehensive analysis, aiming to enhance network performance and ensure superior call quality.
The Solution
- Network Assessment: Embedded software analyzes network metrics, call quality, and SIP phones. Ethernet port collects data, processed by embedded systems, providing insights to optimize performance, troubleshoot issues, and enhance network efficiency.
- VOIP Quality: VOIP Quality hardware using embedded systems employs specialized components to capture and process audio data. Analog-to-digital converters sample voice signals, which are then encoded, compressed, and transmitted over the network. Embedded software analyzes metrics like jitter, latency, and packet loss, enabling real-time monitoring and quality optimization.
- Call Testing: The PJSIP library is employed to monitor simultaneous network calls. This ensures effective monitoring of multiple ongoing calls, enabling accurate assessment of call quality and performance in real time.
- Firewall Test: Sidekick conducts port scans on diverse UDP/TCP ports, including SIP ALG, UDP Timeout, Double NAT, and Packet Priority tests. This yields comprehensive Firewall metrics, enhancing customer network insights.
- SIP Monitoring: Sidekick employs an Ether port for WAN connection and utilizes mirror port data for thorough local network SIP phone analysis, overseeing registration and reachability. It enables seamless debugging by directly linking faulty SIP phones to mirror ports, leveraging web portal packet capture for accurate diagnostics.
- SIP Signaling: Sidekick securely stores all mirrored port data on an AWS server, granting customers the flexibility to access this data in multiple formats. This includes options to view packet data and download it with a variety of time frame filters, offering enhanced convenience and versatility in data analysis.
Key Benefits
Customized VoIP Network Assessment
This functionality is crafted to pinpoint potential concerns or essential network refinements prior to the introduction of new VoIP services. The evaluation is conducted via a specialized IoT device named Reply Sidekick.
Troubleshooting Calls
The solution enables retrospective troubleshooting of previous VoIP calls, aiding in identifying and analyzing issues for ongoing call quality enhancement. Moreover, it empowers IT teams to promptly address on-premises SIP phone problems, sustaining consistent call quality and overall network efficiency.
Proactive Alerts and Real-time Reporting
The system provides prompt notifications and up-to-date reports encompassing aspects such as site availability, device registration, call quality, and firewall conformity. This data is easily reachable through the user's handheld device, facilitating swift responses to network issues and remote access to on-site network diagnostics.
Convert On-prem SIP Phone Service Provider
This feature enables smooth transitioning of on-prem SIP phone services from one provider to another. It streamlines the migration process, ensuring minimal disruptions and preserving the quality of communication during the transition.
