From Emails, Calls & Spreadsheets to a Scalable Medical Transport SaaS Platform
Industry
B2B SaaS
Project
First Digital Medical Transport Platform
Client
EU based
Our Role
Ideation → Design → Development → Deployment → Ongoing Support
Technologies
AWS, Amazon SQS, Python, FastAPI, React, Mistral LLMs
The team understands product requirements well and translates them effectively into working features. Their ability to align with our product vision has been a key strength.
Torben
CPO
Challenge
Manual Operations: Heavy reliance on emails, calls and Excel sheets to manage transport cases.
Lack of Real-Time Visibility: No centralized system to track patient movement and coordination status.
Multi-Stakeholder Complexity: Coordination across escorts, hospitals, airlines, and ambulance providers was inefficient.
Inefficient Resource Utilization: No intelligent mechanism to optimize transport planning (e.g., co-transport).
Scalability Constraints: Existing processes could not support growth as a SaaS platform.
Solution
Product Ideation & Architecture: Defined platform architecture for a multi-tenant SaaS model
Platform Design (UX/UI): Designed intuitive interfaces for different stakeholders
End-to-End Development:
- Mobile App for Medical Escorts
- Web Portal for Assistance Centers
- Co-Transport Optimization Capability
Deployment & Cloud Enablement: Built and deployed a scalable, cloud-ready infrastructure
Ongoing Support & Product Evolution: Long-term partnership supporting customer’s growth roadmap
Key Benefits
Instant, Accurate Answers
Delivered fast, accurate responses from content and continuously learned from real user interactions to enhance future answer quality.
+40% Increase in Website Engagement
Encouraged deeper content exploration and longer sessions through intelligent, contextual Q&A.
Enhanced Visibility & Control
Real-time tracking of patients, escorts, and transport status Centralized data for better decision-making
Cost Optimization
Co-transport capability improved resource utilization Reduced overall transport costs
